Thursday, 10 May 2012

Bambuser under attack

Yesterday Bambuser went down for a few hours. We were for the first time subjected to a severe Distributed Denial of Service (DDoS) attack. The attack was apparently aimed mainly at Russian citizen journalist users.

We have confirmed that the computers taking part in the attack are part of a known bot network. This botnet is available for rent according to our sources.

Although the attack is still in effect, we have managed to limit the damage. Many thanks for all the patience, support and practical help.

What happened?


May 9, 11:30 CET
We noticed an unusual spike in the load on our servers. This traffic quickly grew while our tech team worked hard on making our site accessible again.

May 9, 13:47 CET
After analyzing the situation, we concluded this was a distributed denial of service attack and informed our users on Twitter.

May 9, 15:19 CET
Bambuser was up and running again, although still under a heavy load from the attack. A few users may unfortunately be affected by our efforts to block the attack.

After 15:19 CET
We have continued our work on minimizing the effect of the attack, which continued with varying strength (and is still going on at the time of writing).

Technical info about the attack


A Distributed Denial of Service (DDoS) attack is a huge flood of network packets intended to take up resources and prevent other people from accessing content. There is no hacking/cracking involved.

As is the nature of DDoS bot networks, the computers that are part of a botnet are often normal PCs in home and office environments and the users are usually not aware that their machine is infected and part of a bot network.

Hence, even though the sources of the network packets are known, it does not mean that one has identified the real origin of the attack.

DDoS attack described on wikipedia.

Wednesday, 9 May 2012

We're back up again

After hours under attack, we're back up again. We're still under heavy load, but hopefully all will be back to normal very soon.  Many thanks for your patience and empathy.

بعد ساعات تحت الهجوم، ونحن حتى يعود مرة أخرى. ما زلنا تحت الحمل الثقيل، ولكن نأمل جميعا سوف يعود إلى وضعها الطبيعي في وقت قريب جدا. شكرا جزيلا على صبركم والتعاطف.

После нескольких часов под угрозой, мы снова. Мы до сих пор под нагрузкой,но, надеюсь, все вернется к нормальному очень скоро. Большое спасибо за ваше терпение и сочувствие.

We're running hot...

We are currently experiencing something we believe is a DDoS attack, we are terribly sorry for any inconvenience this may cause. We're working around the clock to get back to normal.

We let you know asap we know more. Many thanks for your patience. 


ونحن نشهد حاليا شيء نعتقد أنه هجوم دوس، نحن نأسف بشدة عن أي إزعاج قد يسببه هذا الأمرنحن نعمل على مدار الساعة لتعود إلى وضعها الطبيعي.

نخبرك في اسرع وقت ممكن ونحن نعلم أكثر من ذلك. شكرا جزيلا على صبركم


Мы сейчас переживаем то, что мы считаем DDoS атаки, мы ужасно извинения за причиненные неудобства это может привести. Мы работаем круглосуточно, чтобы вернуться к нормальной жизни.

Мы сообщим вам как можно скорее мы знаем больше. Большое спасибо за ваше терпение.




Wednesday, 25 April 2012

Get Premium today!

Bambuser's Premium solutions are used by different organizations, societies, corporations and brands, who all understand and enjoy the benefits of communicating with their audiences through live and interactive video. 


With a Premium account you get ad-free broadcasts, access to extensive statistics about your viewers, online support and much more. Also, you get the opportunity to talk and email with our lovely crew.


Bambuser Premium is simple and engaging, and there's now a great discount! Until May 15, we offer all our Premium packages at a 30 % discount if you sign up for a 12-month contract. It doesn't get much better than this!


Email us at sales@bambuser.com or use the form on our Premium page and we'll get you started.

Tuesday, 24 April 2012

Chat update

We want to inform you about a change concerning the Bambuser chat. From now on, all Bambuser chat rooms require login by default, either using a Bambuser account or a Facebook account. We believe this will provide a more structured chat, a better overview of who's chatting with you and better moderation options.

Should you, however, prefer to have an unrestricted chat, this is still possible. Simply go to your Bambuser Dashboard and find Customize your player under settings in the right column.


The Chat and Require login to post in chat room check boxes are checked by default but you can choose to clear Require login to post in chat room and your viewers can post in the chat without logging in. You can also disable chat and comments entirely by clearing the Chat room check box.

We hope this new default login requirement and the options that come with it is something you will all benefit from.